Privacy Policy
This Privacy Policy explains how Grails Miami, operated by Cocowalk Anchor LLC (“Grails Miami,” “we,” “us”), collects, uses, and protects information when you visit grailsmiami.com, make a reservation, or communicate with us. By using our website or services you agree to this policy.
Information we collect
- Contact details you provide, such as your name, mobile phone number, and email address.
- Reservation details, such as party size, date, time, seating preferences, and notes you share with us or our host.
- Usage data, such as pages viewed and device or browser information, collected through cookies and similar technologies.
How we use your information
- To create, confirm, modify, and manage your reservations.
- To send you transactional text messages about your reservation (confirmations, reminders, booking and reservation-management links, table-minimum confirmations, and schedule updates) when you opt in.
- To operate, improve, and secure our website and services.
- To comply with legal obligations.
Text messaging (SMS)
When you provide your mobile number and opt in — by completing a booking on grailsmiami.com, by booking a reservation by phone with our host, or in person at the venue — you consent to receive transactional, reservation-related text messages from Grails Miami: confirmations, reminders, booking and reservation-management links, table-minimum confirmations, and schedule updates. Message frequency varies; you will typically receive 2–4 messages per reservation. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
Mobile information, including your phone number and SMS opt-in consent, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share mobile information only with the vendors that help us deliver our messaging service, such as our messaging provider, and only as needed to provide that service.
Cookies and analytics
We use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings.
Third-party services
We use trusted service providers to run our business, including reservation management, messaging, email delivery, and analytics. These providers process information only on our behalf and are not permitted to use it for their own marketing.
Data retention and security
We retain personal information for as long as needed to provide our services and meet legal requirements, and we use reasonable safeguards to protect it.
Your choices
You may opt out of text messages by replying STOP, unsubscribe from emails using the link in any message, and contact us to request access to or deletion of your information where applicable.
Contact us
Grails Miami (Cocowalk Anchor LLC)
2800 N Miami Ave, Miami, FL 33127
info@grailsmiami.com · (305) 912-9924